Feedback is Happening 24/7
You are right, the context is missing from the circle. The idea is; if any of the components from purpose to behavior is misaligned, accountability suffers and with it, integrity... and ultimately trust.
— Grant Barger (@TangibleAlpha) July 27, 2018
Your Metrics
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In a digital omnichannel world, feedback is happening 24/7 with likes, comments, DM’s, social shares, etc…
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It feels like there is a new way to give and receive digital feedback every day.
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In order to gather the metrics that move your business you must be able to ask great questions and get honest responses.
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Your clients must give you honest feedback to become trusted partners… you need trusted partners as clients to survive and thrive in a robo world.